Lisa started her journey with JFS in October  2017 as a case manager, helping to empower at-risk families in crisis and assisting them in maximizing their potential. She was promoted into quality improvement roles—first as Quality Assurance Manager, then as Director of Performance & Quality Improvement—with a focus on QI, policies & procedures, outcomes reporting, accreditation, and risk management. Lisa recently obtained an MBA from Southern New Hampshire University, helping to earn her a seat in the C-suite, where she has added human resources management and agency leadership responsibilities to her role.

Prior to JFS, Lisa was a certified alcohol and drug counselor who helped launch the Project Engage program at Christiana Hospital. The focus of her role was working with pregnant and postpartum women who were addicted to opioids, helping them access treatment and recovery options. Before Project Engage, Lisa spent nearly 20 years as a freelance copywriter with her own business, tackling marketing and advertising projects for a diverse range of industries.

Lisa has two sons. The oldest is in the Navy working on obtaining his pilot’s license and the youngest is a videographer who just started his own brand-building firm with a friend. She shares that her favorite hobbies are making faux flower arrangements (many of which decorate JFS’ office!) and working on puzzles.