At Jewish Family Services of Delaware (JFS), your privacy and trust are at the heart of everything we do. We are committed to safeguarding your personal and health information while keeping you informed in ways that work best for you.

This page answers common questions about how we communicate with clients, including appointment reminders, surveys, and optional updates. It also explains your rights, choices, and how you can manage your communication preferences at any time.

The privacy of your Protected Health Information (PHI) matters

At Jewish Family Services of Delaware (JFS), protecting your privacy and confidentiality is very important to us. We do not share that you have used our services, the nature of your relationship with us, or any of your Protected Health Information (PHI) with anyone outside our agency without your written consent, except when the law allows or requires it.

JFS Communications and Terms of Service

While not required by law, JFS policy is to obtain written permission for sending you JFS-related communications by text or email. Your choice to opt in to text and email messages from us—and your consent to receive those messages—will not be shared with any third parties, as described below.

Appointment Reminders

for Outpatient Behavioral Health Clients

• Depending on your communication preferences, JFS may contact you via text, email or phone to remind you of your appointments with your outpatient behavioral health (OBH) provider.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • The only sharing exceptions are the trusted messaging platforms (e.g., Constant Contact) and network providers (e.g., T-Mobile) who help us deliver such services, and they are only permitted to use this information to support message delivery.
• Depending upon which communication channel(s) you have set up, you will receive reminders according to the following schedule:
  • 3 days prior to appointment – text message
  • 1 day prior to appointment – email
  • 1-2 days prior to appointment – If the appointment has not been confirmed by text or email, you will receive a live reminder call
• Message and data rates apply. Carriers are not liable for delayed or undelivered messages.
• To opt out of text or email appointment reminders, contact our Intake Department at (302) 478-9411. Or:
  • Login to your patient portal
  • Navigate to My Profile, then Preferences
  • Uncheck the “text” or “email” box from Appointment Reminders
  • Click “Save”
• We highly recommend that you remain opted into at least one communication channel, e.g., voice, email, or text, to ensure you continue receiving appointment reminders.

Client Surveys

for Clients of Counseling and Support Services

• JFS may contact you by email or text message to invite you to complete a survey related to your satisfaction and/or care at JFS. Participation is completely up to you.

Fundraising Communications

for Clients of Counseling and Support Services

• We may contact you occasionally to support our programs and services through fundraising efforts.
• If you receive a fundraising message from us, it will include a simple way for you to opt out of future fundraising communications. You can opt out at any time.

Opting out of any of these communications will not affect your care, payment, or access to services.

Website Privacy Policy

• Our web servers automatically capture your domain name, the IP address of the web page from which you enter our site, the pages you visit on our site and the amount of time you spend here. We do not collect any information that can reveal your personal identity unless you voluntarily provide it when you register to use interactive features of the site, including the sales portal, or to make a donation.
• Personally identifiable information voluntarily provided by you may be retained indefinitely for the purposes described in this Privacy Notice.
• Any personally-identifiable information you give us will be used only to provide the product, service or information you have requested. Unless you specifically consent to let us do so, your personally-identifiable information, including your e-mail address, will not be sold, rented, licensed, or otherwise shared with third parties.
• Information that you voluntarily provided will be maintained as long as JFS of Delaware deems appropriate to fulfill the purpose for which you provided the information or until you request us to remove it.
• If you choose to use any of the links we provide to other organizations, you will be leaving our web site and going to a new web site. Protection of your privacy at those other sites will be governed by the privacy policy at that site.
• If we make any changes to this policy, we’ll let you know the effective date of the changes and you can contact our Webmaster if you’d like to know more about what’s new. If you have any questions or comments or receive any unwanted e-mail from this site, please contact our Webmaster via e-mail at info@jfsdelaware.org.

Updated March 23, 2026